OF DELAYS ~ Francis Bacon Essays

OF DELAYS ~ Francis Bacon Essays OF DELAYS ~ Francis Bacon Essay OF DELAYS ~ Francis Bacon Essay FORTUNE resembles the market; where commonly in the event that you can remain a little, the cost will fall. Once more, it is now and again like Sibyllas offer; which from the start, offereth the item at full, at that point consumeth part and part, and still holdeth up the cost. For event (for what it's worth in the regular refrain) turneth a bare noddle, after she hath introduced her secures front, and no hold taken; or if nothing else turneth the handle of the jug, first to be gotten, and after the gut, which is difficult to catch. There is without a doubt no more noteworthy insight, than well to time the beginnings, and onsets, of things. Perils are not any more light, in the event that they once appear to be light; and more threats have misled men, than constrained them. Nay, it were better, to meet a few threats midway, however they don't come anything close, than to keep too long a watch upon their methodologies; for if a man observe excessively long, it is chances he will nod off. On the opposite side, to be deluded with too long shadows (as some have been, the point at which the moon was low, and shone on their adversaries back), thus to shoot off before the time; or to instruct risks to come on, by over early clasping towards them; is another extraordinary. The readiness, or unripeness, of the event (as we said) should ever be all around gauged; and by and large it is acceptable, to submit the beginnings of every extraordinary activity to Argus, with his hundred eyes, and the finishes to Briareus, with his hundred hands; first to watch, and afterward to speed. For the head protector of Pluto, which maketh the politic man go imperceptible, is mystery in the guidance, and celerity in the execution. For when things are once gone to the execution, there is no mystery, practically identical to celerity; like the movement of a slug noticeable all around, which flieth so quick, as it beats the eye.

Article Rebuttal Essay Example | Topics and Well Written Essays - 500 words - 4

Use Research Argumentative Essay Samples To Create Good Topic Ideas

Use Research Argumentative Essay Samples To Create Good Topic IdeasOne of the many important things that you need to take into consideration when choosing a topic for your research essay is that it should be essay that will appeal to the potential reader. It is not enough for you to write a thesis statement that is well written and contains necessary information. You also need to ensure that you are giving a valid and informative argument about the topic that you have chosen.There are a lot of arguments that you can write about various topics, however you may need to use research argumentative essay samples to get a better idea on how to conduct your research and what kind of arguments to use when you are writing your paper. Argumentative essay samples will guide you in writing your thesis statement and inform you on how to make an effective argument in your research essay. This will help you generate good topic ideas and concepts that will help you to present your information in a w ay that makes it very clear and convincing. Argumentative essay samples will help you determine how to determine the best way to present your topic and should be used as the most useful tool possible.When it comes to writing an essay on a subject matter that is related to your field of study, you need to find a good topic that will appeal to your potential audience. The research argumentative essay samples will help you come up with a good topic for your research paper. With this, you can ensure that you will give a good argument on your topic and you can even come up with topics that you can use to help you make connections to your career or even your life's goals.The purpose of your research paper should be to present a strong argument in favor of a particular point of view or question. The different research argumentative essay samples will help you come up with arguments and information that can be presented in a manner that will make it very easy for the reader to understand an d see the relevance of the information. In order to do this, you need to come up with a good topic that is interesting and relevant to the current situationor question.Before you decide on a topic for your research paper, you need to consider several factors such as the popularity of the topic and the legitimacy of the topic. You also need to consider the significance of the topic. These will help you get the most out of your research essay, which is the most important part of the entire process.If you already know the importance of the topic or concept, you will be able to come up with different arguments on the topic. However, if you do not know the importance of the topic or concept, you will need to consider how good your argument can be in convincing others about the topic. This is a crucial part of coming up with persuasive arguments, especially when it comes to research essay samples.You may also need to write your essay in a very professional manner that will make it appeali ng to others. With research argumentative essay samples, you will learn about some effective essay writing techniques that will enable you to write your essay properly. With this, you will be able to come up with a well-written essay that is interesting to read and can make you stand out from the crowd.Using research argumentative essay samples will also help you come up with topics that will be interesting to read and that will make your essay easier to read. When you already know what topics to write about, you will also learn about some strategies to come up with good arguments that will be interesting to read. In order to come up with topics that are interesting to read, you will need to come up with a well-formulated topic idea that will be relevant to the current topic.

Parents Ride The Merry Go Round - 979 Words

Some families ride the merry-go-round their whole lives and others take the roller coaster, which has ups and downs like Buckman’s family in the movie Parent Hood. I thought of my family of us riding the merry-go-round. Until my grandpa died, as a three year old I thought that was the worst thing that could happen to anyone, ever. I thought as a family we had hit rock bottom and was never going to get through the pain. It did bring our family closer together. I realized that there is going to be more stressful situations, and just thought that the merry-go-round had just broken down for a minute. Until three years ago, nothing major happened in our family that I didn’t think as family we were not going to be able to get through. We are not the â€Å"perfect† family anymore; we have gone through a lot ups and downs over the past years. One example, my parents saying they were going to get divorced. I was sitting on the couch, being lazy like a normal teenager, wh en my parents announced to me that there was a possibility that they were getting a divorce. I thought at first they were kidding but soon heard screaming everyday that seemed that went on forever. I had never heard my parents scream at each other like this. It sounded like two bears fighting over delicious food. I honestly never saw this coming and didn’t think our family was going to recover from this. That was when my family was like the Buckman’s. Again, watching TV, my parents issued that they needed to talk toShow MoreRelatedMuseum On Rails771 Words   |  4 Pages The Picnic Van and merry-go-round Visitors enjoy the relaxed atmosphere and light refreshments served in the Picnic Van, a converted guards van. To complete the experience visitors are able to enjoy light refreshments served in the Picnic Van, a converted guards van and children love to opportunity to have a ride on the parent powered merry-go-round made from recycled materials. The popular childrens merry-go-round, made of repurposed items and powered by parent power. large imageRead MoreA Critical Analysis Of Langston Hughes Merry Go Round1789 Words   |  8 Pages A Critical Analysis of Langston Hughes’ â€Å"Merry-Go-Round† â€Å"Where Is The Jim Crow Section† Langston Hughes (1942) A little boy, accompanied by his mother, holds a ticket as he looks excitedly at a county fair’s carnival ride. As they get closer to the merry-go-round, he anticipates all the fun he will have, but then a puzzled look crosses his face.â€Å"Merry-Go-Round† by Langston Hughes criticizes the Jim Crow laws in the U.S. The justice system of Jim Crow were state and local lawsRead MoreThe Future Of The American Economy926 Words   |  4 PagesThe future of the American economy rests heavily on the millennial generation’s shoulders. This generation (ages 16-36) is America’s next work force, politicians, CEOs, parents, soldiers, writers, and teachers. But, does this generation possess the stamina, grit and patience upon which our ancestors depended so greatly? The millennial generation’s demand for instant gratification implies that they are not capable of providing our nation with the stability it so desperately needs. Roberts summarizesRead MoreStrawberry Festival1144 Words   |  5 Pagesfamilies and friends to come out every year. The str awberry festival started in 1977, guest would attend the festival to enjoy the variety of arts and crafts booths, athletic competitions, and entertainment. The types of entertainment included, carnival rides, games, riding the boat, enjoy the various interactive exhibits, contests, and free entertainment. On the other hand, the biggest reason for the guest to be in attendance at the strawberry festival is to enjoy the wide variety of foods made with strawberriesRead MoreEssay on something wicked this way comes3105 Words   |  13 Pagesthe depths of despair. The boys go the next day to explore the carnival and they help their seventh grade teacher, Miss Foley, who panics inside the Mirror Maze. Later in the day Jim goes into the maze and Will has to pull him out. Jim insists on coming back that night, and Will agrees, but then they bump into the lightning-rod salesmans bag and they realize that they must stay to learn what has happened to the man. Finally, after searching all of the rides, they go up to a carousel that is supposedlyRead MoreMagnifico Reaction Paper1540 Words   |  7 Pagesthat Magda had diabetes and pancreatic cancer. This was another financial dilemma considering the fact that a huge amount of Gerry and Edna’s scanty income had to go to medical expenses. Eventually, it has come to Magnifico’s knowledge that his grandmother was soon to die and that the burial expenses were too expensive that his parents could not shoulder all that so Magnifico formulated a secret plan of constructing a coffin with the he lp of his friend Carlo. They asked for wooden materials fromRead MoreThe Evolving Buckman Family Essay1517 Words   |  7 Pageswatch over Gil while his father, Frank, went and did buisness. Gil now having a family of his own, he is determined to make sure that his family is his top priority. When Gil finds out that his oldest child, Kevin, has emotional problems and needs to go to therapy, and that his other two children, Taylor and Justin, could potentially have issues as well, he begins to blame and question his abilities as a father. When Karen, Gils wife, announces to him that she is pregnant with their fourth child onRead MoreThe History of Disneyland1272 Words   |  5 PagesLucky Rabbit in 1927. Walt broke it off only a year later with Mintz because he wanted Disney to work directly for him. Disney later stated to work on a new character- Mickey Mouse, which was said that Disney came up with the character on a train ride leaving Mintz. Walt Disney originally wanted to call the mouse Mortimer but got changed to Mickey Mouse at the suggestion by Disney’s wife Lillian. Disney did the voice for Mickey Mouse from 1928 to 1946. November 18, 1928 Steamboat Willie, the firstRead MoreBeauty in Alice Walkers Poetry884 Words   |  4 Pagesfor being grown. She was very cocky. Though she was sassy, she still behaved as a child. She shows it by saying, â€Å"At home that night I tell the unlucky ones all I can remember about the merry-go-round, the man who eats live chickens, and the teddy bears, until they say: thats enough, baby Alice. Shut up now, and go to sleep† (442). The women at church see her as this cute little girl who is very mature for her age. They say â€Å"Oh, isn’t she the cutest thing!† and â€Å"And got so much sense!† (443). Ul timatelyRead MoreMilton Hershey s Positive Impact On Society2063 Words   |  9 Pagesgrandstand. Positively, this area was a great spot for picnics, boating, and canoeing. In fact, it was landscaped with graceful trees and wooded groves that provided a retreat without being too crowded. Some of the major rides that Hershey had built began with the Merry-go-round, which was opened on July 4th, 1908. Soon after the amphitheatre was built and a connecting pavilion was described as â€Å"a model of excellence†. Upon the entrance the words â€Å"Ye who enter here leave dull cares behind† (Prometheus

Post Invasion Of Iraq And The Elements Of Disaster

Iraq a nation in the early 20th century had been fatigued by more than four centuries of deliberate Ottoman neglect and marginalization. The end of the Ottoman Empire brought about a colonial presence in the Middle East by the allied powers of Britain and France. The Sykes-Picot agreement divided Arab lands between the British and the French, however, between 1918 and 1920 Iraqi nationalism revolted against the British. The revolt against the British imperial presence prompted a formation of citizenship, which relied prominently on material facts: shared, common history and land between the Jews, Christians, Shiite’s and Sunni’s. Furthermore, this research paper will be looking at post-invasion of Iraq and the elements of disaster that†¦show more content†¦In the article by Benjamin Sovacool and Saul Halfon Reconstructing Iraq: Merging Discourses of Security and Development (2007) discusses the emerging discourse of reconstruction in international politics. Thi s article focuses on Iraq and demonstrates how reconstruction has merged security and development discourses in a comprehensive fashioned subject. Through Iraq, the Bush Administration attempted to produce a particular version of reconstruction; that is, to weave together a specific set of relations between security and development, between Iraqi and American identity. David Campbell describes security as a construct that shapes and is shaped by domestic struggles over national (political identities). Security in contemporary society encapsulates the concerns about various rogue actors, post-Cold War disintegrations and the rise of (Islamic Fundamentalism). Benjamin Sovacool and Saul Halfon demonstrate that these factors suggest strong ruptures in regimes of security, and that further discussion is necessary on how best we should respond to these elements in a world of heightened insecurity. My focus on Iraq highlights that, even though the United States devoted nine months to pla nning the war and only twenty-eight days to planning the reconstruction, the intervention in Iraq is not simply a military conquest, but also remains a significant development project. Further, as a development project, intervention in Iraq relies on a convergence of

Failure Is Not A Kind Of Disasters - 878 Words

FAILURE IS THE â€Å"POSTPONED† SUCCESS â€Å"I failed in some subjects in exam, but my friend passed in all. Now he is an engineer in Microsoft, and I am the owner of Microsoft†, said Bill Gates. In life, everyone has miserably failed at least once. Although today s society is obsessed with achievement, many people realize that they learn more from failure than from success. In other words, if people can deal with failure, they are ready for their own success. In the article â€Å"The Right to Fail† by William Zinsser, he states that failure is not a kind of disasters. He believes that failure should be accepted as a part of life, and failure is also the different way for young people to get successful. I absolutely agree with his opinions about failure. Failure is in fact also beneficial for young people to be successful. Failure motivates people to prove themselves, makes people work harder, and help people get more experience. The first reason why failure is acceptable in life is that it motivates people to prove themselves. Some people properly think that failure is as an opportunity rather than a barrier. Steve Jobs is one of typical examples. He was a failure as a college dropout. He left Reed College after only 6 months because he could not afford tuition. Although Steve Jobs did not finish his study, he still succeeded because of his the talent and his innovative spirit. Then, he became a person who change the technology world – CEO of Apple Inc. Another example Mark Zuckerberg,Show MoreRelatedThe Events That Surround Failure Of The St. Francis Dam726 Words   |  3 PagesSt. Francis Dam Failure ENGG-123 Assignment#2 Zifeng Li 200353329 Feb 23rd, 2016 Abstract: This report can assist readers to understand the events that surround failure of the St. Francis Dam in March 1928. It demonstrates the causes and consequences of the disaster. The purpose of this report is to analyze the collapse of St. Francis Dam and indicate how this disaster relevant to the study and practice of engineering. However, there are some recommendation of future precaution and improvementRead MoreContinuity Of Government And Continuity Essay842 Words   |  4 PagesBusiness continuity encompasses a loosely defined set of planning, preparatory and related activities which are intended to ensure that an organization’s critical business functions will either continue to operate despite serious incidents or disasters that might otherwise have interrupted them, or will be recovered to an operational state within a reasonably short period. Resilience critical business functions and the supporting infrastructure are designed and engineered in such a way that Read MoreNatural and Man-Made Disasters, and How to Manage Them Properly730 Words   |  3 PagesDisasters and emergencies can happen anywhere, at any time (Pellegrin, 2012). 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Now imagine that much of the outcomes of this disaster could have been averted if proper mitigation measures had been utilized. The mitigation measures necessary to prevent this disaster would have been a fraction of the cost spent on emergency relief measures. For many people in New Orleans this scenario was a reality when Hurricane Katrina happened. Hurricane Katrina causedRead MoreMan Made Disasters1673 Words   |  7 PagesMan-made disasters Man-made disasters are disasters resulting from man-made hazards (threats having an element of human intent, negligence, or error; or involving a failure of a man-made system), as opposed to natural disasters resulting from natural hazards. Man-made hazards or disasters are sometimes referred to as anthropogenic. Contents * 1 Sociological hazards * 1.1 Crime * 1.1.1 Arson * 1.2 Civil disorder * Read MoreThe First Commercial Nuclear Power Plants960 Words   |  4 Pagesaccidents in Three Mile Island, Chernobyl, and the most recent Fukushima Diichi. 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How do risk management and risk assessment relate to a business impact analysis for an IT infrastructureRead MoreBp s Ethical Culture And Corporate Social Responsibility Procedures1305 Words   |  6 PagesThe common perception of BP by the general public over the past decade has been quite positive, with people aligning environmental values’ with their new brand positioning. All of this changed after BP was blamed for one of the worst maritime oil disasters in history, which also killed 11 workers. This incident has shed light on past issues BP has faced which were not as widespread as the most current one. BP’s Ethical culture and their Corporate Social Responsibility procedures have been primarily

ICT Developments Ethical - Social and Legal Issues- myassignmenthelp

Question: Discuss about theICT Developments Ethical, Social and Legal Issues. Answer: Potential ethical, social, and legal issues resulting from ICT developments Ethical issues in ICT solutions revolve around internal and external factors of an organization. Developing and maintaining ethics becomes a challenge when ethical dilemma arises[1]. In the case study, the issue of informed consent raises questions whether both the internal and external participants are competent for the task, or not. It is also important to note whether their participation compromises data. Although the employees have the competence, they may have prior information of what the study seeks to find out. Therefore, the consent forms for employees and outsiders should differ. Informed consent is not coercion and the participant needs to be aware of their rights and the purpose of study. Both participants take part in the study voluntarily and the protection of personal details is important. Before any participant agrees to consent, they have a right to choose whether to participate or to stop taking part in the study. The website serves both employees and outsiders. The se are users targeted by the collaborative research[2]. Their participation brings out different aspects of usability and challenges. The website development team needs to capture whether employees can access portals effectively under a secure system. The fact that the company paid for the research does not warrant their forceful participation in the research. According to Australian Computer Society (ACS)[3] professionalism is important and workers should uphold public interest issues with utmost importance. Usability testing is important in knowledge development for the growth of the ICT sector. Professional conduct also enhances the quality of life for its users. Participating in the research is important. Taking part in the study is an important part of professional development. The researchers in the study also have a responsibility to maintain integrity and respect of their workers. Therefore, consent in this case upholds the public interest with utmost importance than professional expectations. Kevin Rudd and the language game displays the use of emotive language to apologize for unfairness and its superficial effects[4]. He uses alliteration as he starts his speech to remind the audience on the past mistreatment of the community. He also repeats the apology for the injustices citing the unfair policies and mistreatments. For some listeners to the speech, it may sound ironical to refer to Aborigines as being fellow Australians and he uses the phrase as a clich. His language is in the rhetoric when he refers to the Aborigines as the oldest continuing culture. His reference to the dark history of cultural discrimination as the stolen generation is a hyperbole indicating Australias blemished chapter. His apology sounds ironical because the laws and policies continue to oppress the community[5]. The personification of the past and suggestions that Australians embrace the future helps to shade light on the expected change. His suggestion of a country where people are fully recon ciled seems more of a dream than a reality because the truth is fare from the reality. This makes his speech to sound sarcastic. His dream of an Australian country where everyone has equal opportunities is an exaggeration, which is not literally true. However, it helps to shape the ideal. The idea is to show sincerity for the apology. It is an effort to try to convince the indigenous community who feel oppressed by the government. This persuasion tactic helps him to negotiate the governments position[5]. Procrastination is the postponement of important tasks, hoping to complete them later. It often affects learners and professionals[7]. For example, out of laziness, I have often left important tasks for smaller ones leading to a pile up of assignments. On the other hand, the Australian Indigenous case example shows how the government can make an apology for the past in the present in order to pave the way for tangible changes in the future[6]. Procrastination often seems skeptical and it may hinder progress but a resolve to avoid it shows commitment. Reflective Report Introduction The working environment is full of different stressful situations. Some people view stress as good for performance while others consider it detrimental to the human mind[9]. Having a clear definition of stress provides a guide on how to manage it. The American Psychological Association defines stress as an uncomfortable overwhelming situation that weighs down a person[10]. This emotional burn down could come from a number of factors. Working in ICT involves a lot of multitasking which calls for a balanced approach to performance. Stress management is important because it helps individuals to cope at work and away from the office. Personal experience, learning and self-reflection In my experience working in the systems management department, I realized that sometimes projects take longer than expected. This means extended working hours, which often lead to an emotional burn down. When this happens, I easily get angry and direct the frustration to other technology professionals. Family and friends also face the wrath and it portraying a professional image becomes difficult[11]. One particularly stressful event was when we were trying to set up a website for a company unsuccessfully. Three times the client kept sending the website asking for changes on its contents. Just when we thought we were done, he cancelled the project citing delayed work. This was unfair because he was the one who made the unspecified changes. Learning about ethics has given me different perspectives on professional life. Sometimes acting professionally calls for the suppression of personal values in order to serve people. Acting as a professional means that the customer is right most of the time. Since we deal with all kinds of clients and some of them are unbearable, I need to show kindness, honesty and trust all the time. Work ethics is about implementing codes of conduct. I realize that the ACS codes support the placement of public interest at the center of professionalism [3]. If I try to prove my competency, I will only be stressing myself. To avoid confrontational situations, it is wise to discuss company policy with the clients. It is good to remember that the customer has the freedom to make the purchasing decision[12]. As part of self- development, I have learnt to combine personal and professional values. It is evident that stress is unavoidable today and more people are finding solutions to cope with its effects[13]. The application of codes of ethics is one way to solve and avoid stress. Choosing to do the right thing is not easy because it is a win and lose situation. Following professional codes helps me to avoid ethical dilemma, which leads to feelings of guilt, self-blame and frustration. I choose to follow guidelines in codes of conduct without ignoring personal values[14]. In doing so, I learn that morality is relative and people get motivation from different things. In order to avoid legal tussles, it is better to uphold the law. Conclusion In conclusion, my future learning needs will be to dig deeper into stress management and ICT because innovation has advantages and disadvantages. People today have learnt to cope with technology and its changes[15]. However, I realized that every now and then, innovation that purports to solve modern day problems springs up. As a profession in the field of innovation, I feel there should be ways to help people cope with these changes. Professionals spend most of their time at work hence stress levels tend to be higher at work. An effective approach to performance and improvement in ICT organizations needs to consider stress management tactics for its employees[16]. Bibliography [1] L. Raftree, "Rethinking informed concent in digital development," ICT Works, 7 November 2016. [Online]. Available: https://www.acs.org.au/content/dam/acs/rules-and-regulations/Code-of-Professional-Conduct_v2.1.pdf. [Accessed 30 August 2017]. [2] T. locke, N. Alcorn and J. O'Neil, "Ethical issues in Collaborative action research," Educational Action Research , vol. 21, no. 1, pp. 107-123, 2013. [3] ACS, "ACS Code of Profesional Conduct," Australian Computer Society, April 2014. [Online]. Available: https://www.acs.org.au/content/dam/acs/rules-and-regulations/Code-of-Professional-Conduct_v2.1.pdf. [Accessed 30 August 2017].[4] K. Rudd, "Apology to Australia's Indigeneous people's speech delivered in Australian Parliament," Prime Minister Kevin Rudd Speech, 13 February 2008. [5] F. Brennan, "Reconciliation and the political virtue of apology," Religion and Ethics, 28 May 2012. [6] R. Lewicki, D. Saunders, J. Minton, J. Roy and N. Lewicki, Essentials of negotiation, Boston, MA: McGraw Hill/Irvin, 2011. [7] M. Clariana, C. Gotzens, D. Badia and R. Cladellas, "Procastination and cheating from secondary school to university," Electronic Journal of Research in Educational Psychology, vol. 10, no. 27, 2012. [8] A. D. Moses, "Off icial apologies, reconcilliation, and settler colonialism: Australian indigenous alterity and polictical agency," Citizenship Studies , vol. 15, no. 2, pp. 145-159, 2011. [9] ICT Academy, "Stress Management-Myth and Practices," LinkedIn, 3 July 2015. [10] APA, "Understanding Psychological Association," APA, 2017. [11] M. Roberts, "Professional ethics and the ACS Code," 2017. [Online]. Available: https://web.science.mq.edu.au/~mattr/courses/object_oriented_development_practices/7/notes.html. [Accessed 31 August 2017].[12] Ethical sales practices, "Ethical sales practices," Business Queensland, 2017. [Online]. Available: https://www.business.qld.gov.au/starting-business/licensing-obligations/legal-obligations/ethical-selling/ethical-practices. [Accessed 31 August 2017].[13] M. Melnick, "20 scientifically Backed ways to destress right now," Huffington Post, 9 September 2013. [Online]. Available: https://www.acas.org.uk/media/pdf/l/m/B18_1.pdf. [Accessed 31 August 2017].[14] Internation al Stress Management Association, "ISMA Code of conduct," ISMA UK, 2016. [Online]. Available: https://isma.org.uk/join-isma/code-of-conduct. [Accessed 31 August 2017].[15] S. Haeflinger and C. Baden-Fuller, "Business Models and Technological Innovation," Long Range Planning, vol. 46, no. 6, pp. 419-426, 2013. [16] J. Shropshire and C. Kadlec, "I'm leaving the IT field: The impact of stress, job insecurity and burnout on IT professionals," INternational Journal of Information and Communication Technology Research, vol. 2, no. 1, 2012. [17] Science, "Professional ethics and the ACS Code," [Online]. Available: https://web.science.mq.edu.au/~mattr/courses/object_oriented_development_practices/7/notes.html. [Accessed 31 August 2017].

MBA Sample Essay - Important Accomplishments

One of my most important accomplishments occurred during my association with a restaurant chain, for which I served as director of real estate. As a relatively new corporation, this business realized that it could only grow by opening more outlets. I played a key role in helping it achieve that critical objective. I was responsible for opening nine additional stores (there were six when I joined the company), which brought company sales from just under $10 million to $27 million by the time I left.It was my assignment to find and lease appropriate sites for our new restaurants. This was a complicated process for a number of reasons. For one, due to construction restrictions and a brisk economy, there were very few buildings available in the Greater San Francisco Bay Area. This created a landlords market, with high rents and conditions not generally conducive to restaurant expansion. In this environment, I had to be especially resourceful and aggressive in order to do my job. Then, on ce I found a location that met with top managements approval, I was in charge of negotiating the deal. Such deals are complex because one is negotiating not only with landlords and attorneys but also with space planners, contractors, the city, and the health department. In the case of spaces in regional malls, I often had to work with the in-house architect and construction supervisor, as well as with the owners design review committee. It was necessary to understand and comply with the requirements of all these various entities, although negotiation was always very much a part of the process. In my earlier experience, as a broker with a major real estate firm, I operated from a different position, representing a buyer or a seller. As real estate director for a corporation, I was suddenly an in-house principal, part of a corporate team, and it was essential that I take into account how the details of each deal would affect our business. The restaurant chain is a real estate-driven b usiness, so my work and accomplishments were particularly vital to the companys success during this crucial phase of its development.Another of my most important accomplishments was helping the homeless through my work for a foundation, of which I am a co-founder. This experience was remarkable because it afforded me the privilege of making a positive difference in the lives of others. The foundation achieves its goals in a number of ways. For example, for one local Family Living Center, we brought together builders and developers (who provided their services on a volunteer basis) to upgrade existing facilities, some of which were quite old and decrepit. I coordinated the work of construction teams doing the improvements. I would define the scope of the project and then assist the general contractor in subcontracting the work. I also had to go through the city permit process, which was quite unusual due to the fact that ours was a structure for the homeless.Also, for three consecuti ve years, I was the operations man for a major 10K Race for the Homeless, which I originated and which was designed to raise both money and the publics consciousness of this problem. Each year about six months of planning and work would be required to set up the event, which involved many elements. Among other activities, I had to coordinate all aspects of the race with the city, police, and fire departments, establish the course and have it certified, secure the cooperation of affected neighborhood groups, and set up a complex management structure (to recruit and train volunteers as well as handle a myriad of other details). During the three years I was involved, participation in the event increased threefold and the amount of funds raised increased fourfold.During a recent spring, I was presented with an opportunity to make a big difference in another persons life. At that time there was a six-car pileup on a highway in northern California. Heading north on the freeway just moment s after this accident occurred and when the road was still open, I found my attention riveted to one particular car—crushed like an accordion—that was on fire with its driver still inside. I quickly pulled to the side of the highway, parked my car, jumped out, and ran to the car on fire. Its occupant, a teenage boy, was in a state of shock. I attempted to calm him down and then, with the help of another motorist, I used a crowbar to open the cars door. I extricated the driver from the wreckage and carried him to the side of the road before his car became totally engulfed in flames. The boy suffered a broken leg and hip, but he survived. My act was heralded in the newspapers and recognized by a citation from the highway patrol and the county in which the event occurred, but this hardly equaled the feeling I received from having saved this boys life. Mine was a totally spontaneous and unpremeditated act, but I regard its consequence as one of my greatest accomplishments.

3 Essays - Motivation, Cognitive Biases, Articles, Locus Of Control

3 Essays - Motivation, Cognitive Biases, Articles, Locus Of Control Module 8: self-reflection assignment Student's name Institution affiliation Instructor's name Course Date of submission I answered about 25 questions, and 14 of them showed that I am temperamental. I express anger through remaining silent and having sleepless nights. Have found that keeping temper to myself have negatively affected my life , thus making me to have negative thoughts towards every situation I come across in my life . After thorough assessment I found that my moods could easily change any time am annoyed, this has been making me isolate myself from my friends. After assessing, my locus of control, have lost most of my friends due to my behaviors which they have found hard to cope with in my life. To mitigate the issue, I will be keeping myself busy with ot her activities when I am annoyed. I will also avoid engaging myself in activities that may negatively change my mood. Have also decided that I will be going away from the annoying site and rejecting the causes of anger immediately after they occur to stop thinking about them. This will ensure that I have peace of m ind and would be able to remember the past. I have also decided that will involve someone in my life who understands me better to avoid loneliness which has brought negative influence in my life. After conducting locus control tests, I found out that I subscribe to external locus control where external factors such as rewards and punishments control my behaviors as opposed to internal locus controls where I should innately regulate by behavior without relying on rewards and punishments. But this tendency of building on external factors for behavior alteration has affected me both positively and negatively. When I do something good, and people or the authority appreciates me, I am happy and likely to practice the same behavior in the future. Also, I like spending a huge part of my time with friends and relatives who appreciate and reward me. However, if the opposite happens, I am in great trouble. For instance, if I stay with people who discourage by behavior and punish me occasionally, I suffer psychological problems and feel at the wrong place , this makes me have negative thoughts about myself . This behavior of wanting to be appreciated every time I do some thing good in my life has brought negative influence in my life because most of the people around me are not always happy with my behaviors making me stay lonely most of the time . Every time I do something, and there is no reward my moods changes, making me feel unwanted in society. I always think that it's a must for people to appreciate my efforts. In my academics, this has caused me to lower my self-esteem because teachers do not reward my shots when I perform better in exams. This behavior has impacted my life negatively making friends to distance themselves from me. Having internal locus of control plays critical role in one's life. It helps in managing different situations in life despite their influence in life. The strength of internal locus is that such people are not discouraged by negative comments or lack of appreciation. Forces of internal locus of control also enable someone to take all responsibilities that may arise in life despite caring whether they have a negative or positive influence in their lives. They are too focused and put more efforts into anything they do in their lives to achieve desired results. Another significant strength about the internal locus of control is that people are not influenced by what others may think about them, so they are focused on changing their life and working towards achieving set goals in their lives. They are also more determined to take more action in their lives and improve any situation they come across in life. It plays a vital role in overcoming all setback one may face in life an d developing strategies to cope with life situations. Also, it ensures that people can learn from their past mistake and make changes where possible. The internal locus has some weakness that affects its performance to some extent. The flaw is that their production

How to Be Successful Managers Research Paper Example | Topics and Well Written Essays - 1000 words

How to Be Successful Managers - Research Paper Example All in all, the successful managers should embrace the strategies that will make their company to have a health growth. Further, successful managers should make use of their employees to achieve the good that come from them (Mack 3). This research will explore the management in the hotel industry. First the research endeavors to collect tangible and first hand information from Richard Moore, a manager in Big Island Hotel in Hawaii. Second, the report will explore the job openings and trends in the in the hotel industries. Third, it will reveal the job prospects in the hotel industry, experience that is required, and the credentials that are needed to join hotel industry. The report will finally give my eligibility and concerns about working in this field. Hotel industry deals with offering accommodation to people who are far away from their residence. The industries offers food, shelter, and sleep to make sure all the needs of their clients are catered for. Some of the key players in this field include resorts, casinos, and private clubs (Barrows and Powers 4). It is therefore important to have good management in this industry for client full satisfaction. To gain a deeper understanding of management in the hotel, the report interviewed Richard Moore, the manager of Hawaii Big Island Hotel. This hotel is the best performing hotel in Hawaii. Because of the extremely customer friendly services it offers, Big Island has amassed many awards and recommendation from experts and their clients. Richard Moore gives the qualities that make an effective management in the Big Island Hotel. He reveals that a managers need to search the relevant information on the current prices in the hotel market. This helps to compare with the rates of other players in the market. According to Moore, there are different sources of information where one can get the details about the rates of competitors. These include local rates of corporate, their websites, and the group rates (Mack 16). Richard informs this research that the data is crucial in hotel management because it gives a rough estimate of what clients may be willing to pay. In addition, it helps the hotel manager in setting up of rates in a level that comfortably keeps hotels in operation. Richard goes ahead to state the two ways of setting the rates. The first method is reduction in the operating expenses. According to him, this method targets to maximize income of the hotel industry. The second method focuses on generating revenues. Richard asserts that to achieve maximum revenue collection, the manager should ensure classic accommodation of their clients. Moore alludes that managers should always strive to make a lot of gains and cut the expenses (PKF Hospitality Research). Richard Moore emphasizes that managing the hotels staff is the heart of success in hotel industry. Without a good relationship between the staff and the management team the hotel business heads to doom. Richard says that the managers should not only pay attention to market rates alone. There should be a well and close-knit relationship between the top management team and the subordinates. As a way of explanation, Moore insists that managers should always be physically available and accessible. He says that distinct factions are the cause of failures in most hotel industry. Moore asserts that learning about the subordinate names, their families,

Mechanical Engineering Essay Example | Topics and Well Written Essays - 2250 words

Mechanical Engineering - Essay Example The engineering discipline possesses characteristics such as flexibility, individuality, and breadth. In terms of career paths, the individuals determine which category of mechanical engineering they are to deal with or engage in. This is as a result of its breadth and wide boundaries. This is especially advantageous to the current changing society therefore one can satisfactorily decide which career path to follow and not moving out of the core career. Mechanical engineering is found on the basis of mathematics, design, mechanics, heat and energy, engineering sciences and manufacturing. The mechanics discipline of mechanical engineering includes fluids which may range from water to hypersonic gases and motion of particles. Engineers in this field are involved in research, manufacture, development, design and testing of machines, engines and other mechanical devices. They usually work on various devices in particular power producing devices like internal combustion engines, gas turbines, steam turbines, and electric generators. This is just but to mention a few. They are also involved in power consumption machines like air conditioning and refrigeration, material handling systems, escalators, robots to be used in the manufacturing industry, elevators and industrial production equipment. This field of engineering requires core skills and expertise in structural analysis, kinematics, thermodynamics, material science and mechanics. It is through the use of these core concepts that the mechanical engineers are able to achieve their objectives in work. The engineers use various tools like product life cycle management and computer aided tools for the design and analysis work of the heating and cooling systems, motor vehicles, robotics and medical among others. This engineering discipline emerged during the European industrial revolution in the 19th century however its development can be

The Idea Of Corporate Social Responsibility Marketing Essay

The Idea Of Corporate Social Responsibility Marketing Essay Nowadays, the idea of Corporate Social Responsibility is not new to the business industry. The society and corporations have been paying more and more attention on the initiatives of CSR, which is if a particular corporations business processes are producing an overall positive influence on society. In other words, CSR is defined as a firms sense of responsibility towards the environment and community in which it operates (Crane Matten, 2010). The increasing attention that paid to CSR has not been entirely voluntary. Many businesses only realised their CSR after being shocked by public responses to the issues they had not previously put in mind, and which were part of their business responsibilities (Porter Kramer, 2006). However, if companies could foreseen their CSR and react in advance, it would not only create competitive advantages for them, but it could also improve their brand images (Banerjee, 2008). Starbucks Corporation is a famous brand which sells coffee and has opened a massive number of stores all over the world. This essay will firstly focus on analysing Starbucks efforts of CSR, followed by identifying and discussing different stakeholder groups of Starbucks. Finally, whether the stakeholder analysis of Starbucks provides useful framework for the development and assessment of CSR will be discussed and a conclusion will be drawn. 2.0 Starbucks CSR efforts 2.1 Historical CSR efforts of Starbucks In 1992, Starbucks established the Starbucks Environmental Mission Statement, which committed that the company will positively contributed to the environment. Since then, Starbucks has been expanding their definition of their environmental responsibility within the context of their company growth and their business which has become more complex. Starbucks CSR report (2006) has included their several positive contribution to the environment. As Starbucks is concerned about the climate change will effect the quality of coffee beans, the company has been evolving and implementing an environmental strategy focused on the climate change. What is more, in 2006, Starbucks established a three-year climate change mitigation strategy. This strategy includes purchasing renewable energy, joining with other organisations to raise the awareness of climate change in order to save more energy together. At the same time, Starbucks introduced a new strategy for producing their cupts in order to reduce the negative impacts on environments. This strategy includes three main actions: a) by eliminating most double-cupping, 60 per cent of post-consumer recycled fiber; b) customers who use their own reusable cups are offered a $0.10 discount, this allowed Starbucks to save 674,000 pounds of paper from going to the landfill in 2006; c) Starbucks introduced the hot beverage paper cups which received a positive safety review from the Food and Drug Administration (FDA) in the U.S. What is more, the company improved its environmental footprint by greening the store through design, operations and waste and recycling management. In recent years, apart from maintaining the established strategies, Starbucks have began to focus on other social responsibilities such as donations to charity or reducing tissue waste in stores. According to the Starbucks official website, the company pays a minimum of $1.26 per pound for Fair Trade certified ingredients in order to buy Fair Trade CertifiedTM coffee for the companys supply chain strategy (Businessgreen, 2010). Heath (2006) argued that even though firms are not entitled to solve all the worlds social issues, nor could they do so. Each individual firm can identify their own set of societal issues that it is able to solve. By doing so, the firm could gain the greatest competitive advantages. Moreover, Starbucks supply chain strategy has helped the company to gain the advantage of high-quality products, which also improved Starbucks brand image (Maloni Brown, 2006). Harnrungchalotorn and Phayonlerd (2005, p35) stated that: Starbucks has ran its business by driving Corporate Social Responsibility (CSR) as a tool that covers the company in every sector of their business. Therefore, Starbucks have indeed identified their social responsibilities and have put much effort into the issues, and these efforts have been realised by the society. This is one of the reasons why Starbucks have created a such successful brand image (Thompson A rsel, 2004). 2.2 Stakeholder Groups of Starbucks Stakeholder theory is a organisational management and business ethics theory. It addresses values and morals in managing a business. Edward (1984) was the first author to detail this theory, and he identified the stakeholders groups of a corporation. Traditionally, the stockholders and shareholders are considered as the owners of the business, and their needs and interested were ought to be put in the first place. However, stakeholders theory suggests that apart from them, there are other parties need to be considered as well. These include political groups, trade unions, governmental bodies, trade associations, financiers, communities, suppliers, customers and employees. In some cases even the competitors are considered as stakeholders as well. In this section, the following three stakeholder groups of Starbucks will be analysed and discussed: customers, suppliers (farmers) and employees (Friedman, 1970). 2.2.1 Customers Nature of Interest and Power The customer stakeholder group is very important to all firms, because customers have the power of purchasing goods or services from firms. In other words, customers provide huge contribution to firms revenue and profits. Not only that, customers also have the power of boycotting firms who provide unsatisfactory goods and services, or whose company policies are unacceptable (Griseri and Seppala, 2010). All these apply to Starbucks. In order to make customers feel good about the Starbucks places and the coffee they drink, Starbucks have been aiming to provide long-term high quality coffee. Starbucks strategies to achieve sustaining coffee quality include sustainable trade and quality assurance and product recall. Starbucks always make sure that they purchased high-quality materials agriculture and manufactured goods, as well as their non-coffee products such as Cocoa, Tea, Bakery and Dairy etc. Starbucks also use high quality water to produce their drinks including Ethos water. The ap proach of quality assurance and product recall allows Starbucks to control their overall product quality and to reduce the amount of customer complains, hence to increase customers level of satisfactory. In fact, Starbucks have never stopped travelling worldwide to look for high-quality coffee beans in order to always provide coffee that has premium quality (Mystarbucksidea, 2010). In 2004, Starbucks established a guideline which is known as Coffee and Farmer Equity (C.A.F.E.), which is used to ensure the sustainable supply of high-quality coffee. What is more, Starbucks have considered other aspects to achieve higher customer loyalty (Findarticles, 2010). Customer loyalty can be obtained through high quality products, friendly workers, excellent customer services, good location of the stores that are easy to access, and comfortable environment in the stores (Crane and Matten, 2010). Starbucks have more than 16,000 stores in more than 60 different countries. Customers are able to fi nd a Starbucks store easily even they are in a foreign country. Workers are productive and friendly as they enjoy their work. What is more, Starbucks are designed to be a place for customers to relax, so the comfortable space in the stores have attracted many customers (Michelli, 2007). Therefore, Starbucks see customers as a very important group of stakeholder and as a famous brand name in the coffee industry, Starbucks have been able to raise the values that customers are interested in. 2.2.2 Suppliers (Farmers) Nature of Interest and Power Like customers, as one of the stakeholder groups, suppliers also have their own nature of power and interests. Suppliers have the power of selling same products to a firms competitors at a different rate. At the same, like customers, suppliers also have the same power of boycotting a firm and stopping providing a firms any materials, if they are unhappy about the firms policy and quality of products. Suppliers interests are to receive regular order of goods from a firm, and to be paid promptly for goods that they delivered (Scott Lane, 2000). For Starbucks, their main suppliers are farmers who have direct influence on Starbucks product quality. Starbucks always make sure that premium prices are paid to suppliers if coffee that are linked to premium quality is provided. The company also sees economic transparency as a very important approach for evaluating whether their suppliers or farmers receive equitable payment for their crops and other products. Starbucks have established stron g relationships and direct engagement with their suppliers and coffee farmers, which will keep Starbucks in touch with all the suppliers issues and progress (Starbucks Corporation, 2006). Farmers have access to credit and resources which are provided by Starbucks, this will help farmers to improve their products quality hence to strengthen their businesses as well as Starbucks business. What is more, Starbucks provide certification labels, including organic and Fair Trade CertifiedTM in order to achieve sustainable coffee farming. Therefore, the evidences show that Starbucks treat suppliers and farmers as another important stakeholder group, and have successfully raised the values they are interested in. Starbucks have achieved high loyalty of suppliers and farmers by providing on time payment, fair rates of payment and practice fair trade with them (Starbucks, 2010). 2.2.3 Employees Nature of Interest and Power The last group of stakeholders will be analysed is employees. Workers have the power union bargaining, work actions or strikes. As human capitals are very important assets to a company, their interests have to be considered carefully as well. Employees are looking for a firm that could provide stable employment and fair rate of pay for them. Also, employees want to work in a safe and comfortable environment (Friedman and Miles, 2006). According to Starbucks official webise: Starbucks believe every person deserves to be treated with respect and dignity, and is entitled to a fair, safe and humane work environment. This is deeply held value at Starbucks and one of our Guiding Principles. Our commitment to this value applies as much to our own workforce as it does to the workers employed by our suppliers (www.starbucks.com). Starbucks also take international labour standards and principles related to working conditions into consideration, including employees health and safety, minimum wa ge, freedom of association and security etc. As part of C.A.F.E. Practices, Starbucks developed a comprehensive system to verify the companys coffee suppliers compliance with international labour standards, including forced labour and child labour practices as well as other environmentally and socially responsible practices. Starbucks goal is to provide the best possible working environment for their employees in order to attracts and retains talented workers and make them love their jobs. Starbucks regularly collect surveys from employees to review their feeling and opinions, and to offer workers competitive benefits including international benefits. What is more, Starbucks often reward workers with excellent performances and recognise employees efforts. Training opportunities are regularly provided in order to give the workers more chance to improve. At Starbucks, workers rights are respected and workplace policies are always upheld. Finally, Starbucks always ensures employees are working in a safe and healthy work environment (Scribd, 2010). 3.0 Stakeholder Analysis and CSR Stakeholder theory is a way of clarifying and responding to the demand and expectations placed on companies, and this is why stakeholder management has been seen as something that companies can do to become more socially responsible. (Griseri and Seppala, 2010, p44). It is true that Starbucks have considered employees interests thus paid more attention to reducing child and forced workers; and customers demand of high-quality coffee have let Starbucks to consider the environmental issues and so on. Therefore, from this point of view, stakeholder analysis do help firms to further assess and develop their corporate social responsibility such as workers rights, environmental sustainability and obligations to the broader community. However, Griseri and Seppala (2010) also suggested that there is no clear relationship between stakeholder interest and CSR. This is because currently the stakeholder analysis does not offer ways to analyse stakeholders interests based on CSR principles, but b y taking wider range of values into considerations, stakeholder analysis should to some extent help firms to make better decisions (Scherer Palazzo, 2010). 4.0 Conclusion In conclusion, this essay has defined CSR and introduced Starbucks historical CSR efforts for environmental issues, climate change and broader community issues etc. These analysis have showed that as a famous and successful brand name, Starbucks have contributed much efforts to its obligated CSR. These efforts have been realised by the society and hence helped Starbucks to further strengthen its brand image. By carrying out stakeholder analysis, three different group of stakeholders were outlined in the essay, and their interests were discussed. Starbucks have concerned these stakeholders power and interests and have been reacting to their requirements and demands. The analyses showed that Starbucks have successfully improved the values that different stakeholders are interested in. Finally, the relationship between stakeholder analysis and CSR was discussed, which concluded that even though there is no clear relationship between them, but stakeholder analysis should allow firms make decisions with higher quality (Scherer Palazzo, 2010).

The Giver: Analysis of Jonas :: Free Essay Writer

The Giver: Analysis of Jonas On the surface, Jonas is like any other eleven-year-old boy living in his community. He seems more intelligent and perceptive than many of his peers, and he thinks more seriously than they do about life, worrying about his own future as well as his friend Asher’s. He enjoys learning and experiencing new things: he chooses to volunteer at a variety of different centers rather than focusing on one, because he enjoys the freedom of choice that volunteer hours provide. He also enjoys learning about and connecting with other people, and he craves more warmth and human contact than his society permits or encourages. The things that really set him apart from his peers—his unusual eyes, his ability to see things change in a way that he cannot explain—trouble him, but he does not let them bother him too much, since the community’s emphasis on politeness makes it easy for Jonas to conceal or ignore these little differences. Like any child in the community, Jonas is uncomfortable with the attention he receives when he is singled out as the new Receiver, preferring to blend in with his friends. Once Jonas begins his training with the Giver, however, the tendencies he showed in his earlier life—his sensitivity, his heightened perceptual powers, his kindness to and interest in people, his curiosity about new experiences, his honesty, and his high intelligence—make him extremely absorbed in the memories the Giver has to transmit. In turn, the memories, with their rich sensory and emotional experiences, enhance all of Jonas’s unusual qualities. Within a year of training, he becomes extremely sensitive to beauty, pleasure, and suffering, deeply loving toward his family and the Giver, and fiercely passionate about his new beliefs and feelings. Things about the community that used to be mildly perplexing or troubling are now intensely frustrating or depressing, and Jonas’s inherent concern for others and desire for justice makes him yearn to make changes in the community, both to awaken other people to the richness of life and to stop the casual cruelty that is practiced in the community. Jonas is also very determined, committing to a task fully when he believes in it and willing to risk his own life for the sake of the people he loves. Although as a result of his training Jonas possesses more wisdom than almost anyone else in his community, he is still very young and knows little about life in the community itself.

Market Research on Havells India Ltd, Bangalore

A Report on Organization Study at HAVELLS INDIA LTD Submitted in Partial Fulfillment of the Requirements of Bangalore University for the Award of the Degree of MASTER OF BUSINESS ADMINISTRATION By SACHIN MANJALEKAR REG NO: 10SKCMA053 Under the Guidance of Prof Acharya Institute of Management & Sciences 1st Cross, 1st Stage, Peenya Industrial Area Bangalore – 560 058 2010 – 2012 DECLARATION I, Sachin Manjalekar, hereby declare that this the organization Study Report titled, MAREKT ANALYSIS ON PURCHASING PATTERN OF DEALERS ON HAVELLS PRODUCTS is based on the organization study by me under the guidance of Prof This report has not been submitted earlier for the award of any other degree / diploma by Bangalore University or any other University. Place: Bangalore Date: Sachin Manjalekar CERTIFICATE FROM THE GUIDE Certified that this Organization Study Report titled MARKET ANALYSIS ONPURCHASING PATTERN OF DEALERS ON HAVELLS PRODUCTS is Based on an original organization study conducted by SACHIN MANJALEKAR Of III Semester MBA under my guidance. This report has not formed the basis for the award of any other degree / Diploma by Bangalore University or any other University. Place: Bangalore Prof Shweta . M Date: Professor – MBA Acharya Institute of Management and Sciences 1st Cross, Peenya I stage, Bangalore – 560058 CERTIFICATE Certified that this Organization Study Report titled MARKET ANALYSIS ON PURCHASING PATTERN OF DEALERS ON HAVELLS PRODUCT’S is based On the study conducted by SACHIN MANJALEKAR of III Semester MBA under the guidance of Prof. This report is based on the original study undergone and has not formed the basis for the award of any other degree/diploma by Bangalore University or any other University. Prof Shweta. M Dr. Kerron. G. Reddy Professor – MBA CEO and Principal Place: Bangalore Place: Bangalore Date: Date: Acknowledgement The toughest of endeavors in the world is not possible without the support of a helping hand which guides and motivates a person to take on any challenge head on. Inputs from such helping hands are always like very essential because more often or not certain mistakes which go unnoticed from our eyes. I am thankful to Dr. Kerron G Reddy, Principal and CEO of Acharya Institute of Management and Sciences, who had provided all the required facilities to carry out the dissertation project work and nurturing my skills to execute the requirements. I am heartily thankful to my guide Prof , Acharya Institute of Management and Sciences, whose encouragement, guidance and support from the initial to the final level enabled me to develop an understanding of the subject. I offer my regards and blessings to all my Professors of AIMS who supported me in any respect during the completion of the dissertation project. Last but not the least I thank my dear parents, teachers and friends who have been source of support, strength, inspiration and encouragement for whatever I am today. CHAPTER CONTENTS Page No. CHAPTER 1 Profiles Opening lines 1. 1Introduction 1. 2Industry Profile 1. 3Company profile 1. 4Products Profile 1. 5Competitors Profile CHAPTER 2Organization Structure CHAPTER 3Functional Departments Opening lines 3. 1 3. 2 3. 3†¦Ã¢â‚¬ ¦. CHATPER 4SWOT Analysis CHAPTER 5Ethical / Best Practices / Policies in the organisation CHAPTER 6 Findings, Suggestions & Conclusion Bibliography & Annexure Special Task †¢Introduction †¢Statement of problem †¢objectives †¢Research Methodology †¢Analysis & Interpretation of data INTRODUCTION Industry which I have taken to do my summer internship is an Electrical industry, were their products are sold to both customers and Industrial customer segment. Products like Switchgears, Motors, Fans and wires etc†¦In this internship I have choose to do Market Analysis of on purchasing patterns of Havells products . I conducted my market research on Electrical dealers at Chikpet ,Balepet , I V K Iyengar Road of Bangalore. This Report gives the detail of purchasing pattern of 30 dealers, where they sell various different company products other than Havells like Anchor, Philips, Crompton Greaves, Polycab etc. I have mainly focused my market research on Havells products and dealers who purchase Havells products. 1 . 2 INDUSTRY PROFILE The Indian Electrical/Electronics Industry is slowly emerging like every other industry sector in India. Over the past fifty years there was no exposure to global players and competition, with the result that the Industry grew up in a sheltered environment, dependent on the Government for everything, from licenses to protection to tariffs. Each one of these interventions was aimed at securing protection for oneself and ensuring growth of one’s own organization at the cost of industry and the nation at large. Lack of global competition encouraged a â€Å"cost plus† approach, where every conceivable cost increase was passed on to the customer. There was thus no motivation to reduce costs. With deli censing, decontrol and deregulation, Indian Industry has suddenly been exposed to global competition. Since last decade, India has witnessed what global players have achieved and what they are capable of achieving. We are becoming aware of competition on our turf. In this scenario, every company complains of increased competition, lower order books and shrinking margins. The Indian Electrical/Electronics Industry is of course further besieged by the fact that there is a dearth of business on account of lack of investment in the power infrastructure. Many organizations in this industry are looking overseas to develop the export markets owing to reduced demand at home. At the outset, it must be stated that the reduced domestic demand is at best a temporary phenomenon. The power sector in India is bound to grow and this will undoubtedly boost demand from the Utilities, quite apart from the industrial demand which will continue to grow with increased industrial output. The poor financial health of the SEBs is however a damper that cannot be wished away in the short term. This will continue to plague corporates in the Electrical Industry, until the SEB restructuring and unbundling brings a turnaround in the medium term. Factors Governing the Growth of Indian Electrical Industry Every industry thrives on some supporting factors. In this connection, there are few factors governing the growth of electrical and electronics industry: †¢Research & development played an important role to the increased productivity and higher-value added electrical and electronics products. †¢Foreign investments accelerated growth in production and export as well. To expand their business, foreign companies have done huge investment which lead developing countries in establishing production units. Global industries like Medical, Telecommunications, Industrial & Automotive industries have been cordially supported by electrical & electronics industry. †¢Increase in income changed living standards of the common mass. As a result, it increased the demand of electronics especially consumer electronics products globally. †¢Electric & Electrical industry is highly fragmented which comprises of many small and me dium size enterprises resulting into a huge industry. †¢Asia Pacific region is emerging as the most spinning place for the consumer electronics industry, as the markets remain still unbroached. Innovation has played importantly in this industry. It led to a consistent demand for newer and faster products and applications. Future Prospects of Indian Electrical Industry The domestic market in India is itself large, and one must firstly satisfy this market with products that meet international quality standards. With increasing globalisation, every international player is now operating in India, providing goods and services complying with international quality. Once we deliver high quality products and services within the domestic market, accessing the international market for exports should not pose a serious challenge. The Electrical/Electronics Industry in India is growing to its full potential in the coming years and no doubt that India will soon come to be recognized for quality products and services which in turn, will bring this industry to a position of true leadership. Indian electrical industry has grown because of government's thrust on it and also due to overall economic growth. It has also reached a stage where the industry has demonstrated its capabilities. The industry has seen a growth of 20% and should continue at the same level for the next few years. 1. 3 COMPANY PROFILE Havell’s India Limited was established in 1958 and is a part of the QRG group. It is one of the India’s largest electrical and power distribution equipment manufacturer company. Havells India is in four segments namely: Switchgears, Cable , Lighting and Fixtures and Electrical Consumer Durables. It is amongst the top three players in most of its products and is fast increasing its market share through aggressive brand building Today Havells India is a billion-dollar-plus Indian electrical equipment company with products ranging from industrial & domestic circuit protection switchgear, cables & wires, motors, fans, power capacitors, compact fluorescent lamps (CFL), and luminaries for domestic, commercial & industrial applications, modular switches covering household, commercial and industrial electrical needs. Havells owns global brands like Crabtree, Sylvania, Concord, Luminance, Linolite & SLI Lighting. Havells has 94 branches / representative offices and over 5000 professionals in over 50 countries. Its 12 state-of-the-art manufacturing plants in India are located at Haridwar, Baddi, Noida, Faridabad, Alwar, Neemrana, and 8 state-of-the-art manufacturing plants are located across Europe, Latin America & Africa Churn out globally acclaimed products. Havells is a name Synonymous with excellence and expertise in the electrical industry. It’s 20000 strong global distribution network is prompt to service customers. The company has acquired a number of International certifications, like CSA, KEMA, CB, CE,ASTA, CPA, SEMKO, SIRIUM (Malaysia), SPRING (Singapore), TSE (Turkey), SNI (Indonesia) and EDD (Bahrain) for various products. Today, Havells and its brands have emerged as the preferred choice of electrical products for discerning individuals and industrial consumers both in India and abroad. In an attempt to transform itself from an industrial product company to a consumer products company, Havells launched the consumer electrical products such as CFLs, Fans, Modular Switches & Luminiaires. The company has been consistent in its brand promotion with sponsorship of Cricket events like T20 World Cup, India-Australia Series and IPL. The company has also taken the initiative to reach directly to the consumers through â€Å"Havells Galaxy† – a one stop shop for all electrical and lighting needs. Social and environmental responsibility has been at the forefront of Havells operating philosophy and as a result the company consistently contributes to socially responsible activities. For instance, the company is providing mid-day meal in government schools in Alwar district, covering 15000 students per day. Besides this company has acquired land for constructing a larger kitchen with all the modern facilities to serve freshly cooked food to 50000 students in the area. Havells runs a mobile Medical Van, equipped with a trained doctor and necessary medicines in the rural areas of Delhi & NCR for the very poor and needy villagers. We also setup free medical check-up camps. In the past also, the company has generously contributed to the society during various national calamities like the Bihar Flood, Tsunami and Kargil National Relief Fund etc. The essence of Havells success lies in the expertise of its fine team of professionals, strong relationships with associates and the ability to adapt quickly and efficiently, with the vision to always think ahead. Havells is acknowledged as a manufacturer & suppliers of the widest range of quality low voltage electrical equipment. With a number of strategic alliance in place, Havells is the only company that has shown phenomenal growth rate with the help of various joint ventures,acquisition,mergers and takeovers. Havells recently acquired Frankfurt headquartered,SLI sylvania for $ 300 mn. The company is a leading global designer and provider of lighting systems for lamps and fixtures. Sylvania is one of the most globally recognized brand for over a century in the electrical industry with brand like Sylvania,Concord:marlin,Lumiance,Marlin,Claude and Linolite-Sylvania. History (Milestones-Years Achievements) 1958: Commenced trading operations in Delhi 1971: Bought HAVELLS Brand 1976: Set up the first manufacturing plant for Rewireable Switches and Changeover Switches at Kirti Nagar, Delhi. Havells in the year 1976. 1979: Set up a manufacturing plant for HBC Fuses at Badli, Delhi. 980: Started manufacturing high quality Energy Meters at Tilak Nagar, Delhi. 1983: Acquired Towers and Transformers Ltd. and turned it into a profitably manufacturing Energy Meters Company in one year. 1987: Started manufacturing MCBs at Badli, Delhi in a Joint Venture with Geyer, Germany. 1990: Set up a manufacturing plant at Sahibabad, UP for Changeover Switches. 1993: Set up another manufact uring plant at Faridabad, Haryana for Control Gear Products. 1996: Acquired a manufacturing plant at Alwar, Rajasthan for Power Cables & Wires. Entered into a Joint Venture with Electrium, UK for manufacturing Dorman Smith MCCBs and Crabtree Modular Plate Switches. 1997: Acquired Electric Control & Switchboards at NOIDA for manufacturing customized packaged solutions. 1998: Introduced high-end Ferraris Meters in Joint Venture with DZG, Germany. 2000: Acquired controlling stake in Duke Arnics Electronics (P) Limited engaged in manufacturing of Electronic Meters-Single Phase, Three Phase, Multi Function, Tri-Vectors. Acquired controlling interest in an industry major-Standard Electricals Ltd. 001: Acquired business of Havells Industries Ltd, MCCB of Crabtree India Limited and merged ECS Limited in the company to consolidate its area of core competence. 2002: Standard Electrical Company becomes a 100% Subsidiary of the company Attained the IEC certification for Industrial switchgear and CSA certification for all manufacturing plants. 2003: Set up manufacturing plant at Baddi (H. P. ) for manufacturing of Domestic Switchgear. Se t up a manufacturing plant for manufacturing of CFL at existing manufacturing plant in Faridabad, Haryana. 2004: Set up a manufacturing plant for manufacturing of Ceiling Fans at Noida, UP. Set-up their own marketing office in London through their wholly owned subsidiary company Havells U. K. Ltd. In December 2004, placed 235 fully convertible debentures of Rs. 10 lakhs on M/s. Shine Ltd. , Mauritius and the debenture got converted in June, 2006 Attained the CE certificate for CFLs. 2005: Set up manufacturing plant in Haridwar, Uttaranchal for manufacturing Fans. Awarded the KEMA certification by The Dutch Council for Accreditation, making QRG the only group to attain this certification. Set up of R Center in Noida H. O. 2006: Crabtree India merged with Havells India. Added CFL production unit in Haridwar manufacturing plant. Expansion at Alwar manufacturing plant for increase of production capacity. Expansion at Baddi manufacturing plant and set-up of an Export Oriented Unit. 2006: First Company to get the ISI Certification for complete range of CFLs. Started mid-day meal program at Alwar, Rajasthan caters to 10,000 students from 77 schools. 2007: Set-up of Capacitor manufacturing plant in Noida, UP with the capacity of 6, 00,000 KVAr per month. Acquired the Lighting business of a Frankfurt based company â€Å"Sylvania†, a global leader in lighting business and now the company's turnover crosses US$ 1 Billion. Havells at that time was best known for its electrical switches, energy meters and miniature circuit breakers (MCBs), while SLI Sylvania was a renowned yet under-leveraged European lamps and fixtures brand. In March 2007, Havells acquired SLI Sylvania of Netherlands for $300 Million, making it the fourth largest lighting business in the world, worth over a billion USD! This was, at that time, the biggest overseas takeover by an Indian Electrical equipment manufacturer. This takeover helped take the Havells brand to over 20,000 dealers across Latin America, Europe, Asia and Africa. The combined Havells-Sylvania generated over a $1 billion in revenue with more than 60% coming from international sales. Havells’ portfolio of prestigious global brands now includes Crabtree, Sylvania, Concord, Luminance, Linolite & SLI Lighting. 2008:First Indian CFL manufacturers to have adopted RoHS, European norms on Restriction of Hazardous Substances in CFLs. Set up of Global Corporate office, QRG Towers at Expressway Noida. Havells Corporate Office. Investment of Rs. 50 Crores in Global Center for Research and Innovation (CRI). Set up of fully automatic plant for Havells Lafert Motors at Neemrana. Change in Corporate BRAND identity. [3] 2009: Set up of fully automatic 2nd unit for switchgear manufacturing at Baddi. Global consolidation of CFL manufacturing plant at Neemrana for domestic and export purposes. Launch of India’s 1st HPF CFL. Launch of India’s 1st BEE 5* Rated Fan. 2010: Inauguration of fan manufacturing unit 2 at Haridwar. Global Launch of LED products. Acquired 100% interest in Standard Electricals. Sets up World’s First New Generation CMH Lamp Plant at Neemrana. Vision â€Å"To be a globally recognized corporation that provides best electrical & lighting solutions,delivered by best in class people. † Mission To achieve our vision through fairness,business ethics, global reach,technological expertise,building long term relationships with all our associates,customers,partners,and employees. Values †¢Customer Delight:A commitment to surpassing our customer expectations. †¢Leadership by examle: A commitment to set standards in set standards in our business and transactions based on mutual trust. †¢Integrity and Transparency:A Commitment to be ethical,sincere and open in our dealings. Pursuit of Excellence: A commitment to strive relentlessly,to constantly improve ourselves, our teams,our services and products so as to become the best in class Promoters QRG Group is one of the fastest growing Electrical and Power Distribution Equipment Company in the country, manufacturing products ranging from building circuit protection, industrial & domestic switchgear, cables & wires, energy meters, fans, CFLs, luminaries, bath fittings and modular switches. The group comprises of 5 companies – 1) Havells India Ltd. (the flagship company) 2) Standard Electricals 3) Crabtree India Ltd 4) TTL 5) Sylvanias Board of Directors 1. Qimat Rai Gupta (Chairman and Managing Director) 2. Anil Gupta (Joint Managing Director) 3. Surjit Gupta (Director Operations) 4. Ameet Gupta (Director International Marketing) 5. Rajesh Gupta (Director Finance) Shareholders †¢Indian Promoters hold 61. 6%, single business focus. †¢In 2007 Warburg Pincus, a global private equity firm and one of the largest investors in India, invested US $110 million in Havells India Ltd. †¢Warburg Pincus share in havells represents 14 % of the fully diluted share capital of the company. †¢Overtime company attracted high quality long term investors Sequoia capital CLSA Blackrock SAIF partners Sloane Robinson HSBC (largest FII in India) SBI (largest bank in India) Havells Total Revenue Growth Starting off as a manufacturer of switchgears in 1971, Havells till the late 1990s was largely involved in manufacturing industrial products. Foreseeing strong growth prospects in the consumer goods category, the company later diversified into products such as fans, compact fluorescent lamps (CFLs), modular switches, and power cables and wires. As these products are used mostly during building construction or renovation, the company benefited from the rapid growth in the real estate sector, reporting a robust compounded annual growth rate (CAGR) of around 40% in its revenues in the last ten years. To further capitalize on the growth potential in the consumer goods category, Havells is now expanding its portfolio, including products such as water heaters and electrical appliances. With its main focus being on electrical consumer goods, demand for most of Havells products is driven by consumer spending and power availability. Over the last four years, the top players in domestic electrical consumer goods industry have demonstrated strong revenue growth of 15-18%, driven by rising income levels, increasing urbanization, and greater rural electrification. Further, with standards of living improving and consumer focus increasing on saving energy, the demand for quality products has been reporting strong growth. The trend is expected to sustain, with the main beneficiaries being companies with established brands and product attributes that stand out in an increasingly cluttered market, high quality standards that neutralize competition from unorganized-sector players, and extensive distribution networks that enable them to reach the high growth centre’s in Tier-II and Tier-III cities. Given its established track record, Havells is in a favorable position to capitalize on the sector‘s growth potential. We expect Havells to post a net profit CAGR of around 11% between 2009-10 and 2012-13(E) on a standalone basis. Major clients of Havells 1. 4 PRODUCT PROFILE There are twelve verticals of Havells they are as follows: 1. DP- Domestic product- (Miniature Circuit Breaker ) 2. IP- Industrial products- (Moulded Case Circuit Breaker ) 3. Switches (Modular )- Crabtree 4. Switches (Modular )- Havells 5. Motorts- Industrial 6. CFL’s-( Compact Flurosent Light ) There are various types of CFL’s they are as follows Normal, Spiral, Higher Range, T-2 Spiral, G24 Base 7. Professional Luminous 8. Consumers Luminous 9. Fans- There are various types of CFL’s they are as follows Table Fans, Wall mounted, Ceiling Fans, Exhaust Fans, Pedestal Fans 10. Geysers 11. Wires 12. Cables- There are various types of Cables they are as follows Flat Cables, Co-axial TV Cables, Telephone Switch Board Cables, Multi Core Round Products Building Circuit Protection Miniature Circuit Breaker o Miniature Circuit Breaker (MCB) o Isolator o Changeover Switch Residual Current Circuit Breaker (RCCB) o RCBO o Distribution Board (DB) o Indicator Light Industrial Circuit Protection o Air Circuit Breaker o MCCB o Panel Board system o Changeover Switch o By-pass Changeover Switch o Load Changeover Switch o Automatic Transfer Switch o Switch Disconnector o Control Gear o Switch Disconnector Fuse o Fuse Switch and Switch Fuse o Chamber System o Fuse Holder o Nylon F use Base o Fuse Link and Fuse Base Motors Foot Cum Flange Motor. o Foot Mounting o Flange Motor o Foot Cum Flange o Inverter Duty Motors with Forced Cooling o Crane Duty Motors o Brake Motors Normal Duty o Heavy Duty o Super Heavy Duty o Agriculture Duty o Motor Run Capacitors Lighting oLED Lighting o Consumer Lighting o Commercial Lighting o Down Lighter o Landscape – Bunker Lighting o Industrial Lighting o Area Lighting o Road Lighting o Specialty Lamps o Accessories o Aura Lighting CFL India's First HPF Green CFL. o Retrofit o Non Retrofit o Higher Range o Liliput o FPL Water Heater o Instantaneous Water Heater o Electric Storage Water Heater Cables and Wires o Power Cables – Aluminum Control Cables – Copper o Copper Flexible Cables Fans Havells Ceiling Fans. o Ceiling Fans o Table Fans o Wall Mounting Fans o Pedestal Fans o Air Circulator Fans o Ventilating Fans 3. 9 Modular Plate Switches o Havells Modular Switches o Crabtree Modular Switches Capacitors Hav ells started manufacturing of its new range of products Capacitors in February 2007 Havells Capacitors are designed and manufactured using S3 technology. It encompenses product with triple shield with differential disconnector in the event of any fault within due to environmental compatibility. Automatic controlled vacuum potting of â€Å"Element Modules† ensures fault remains localized. and protects the installation in spite of hazards Advance technologies adopted in our â€Å"Capacitors† offer you unmatched safety and outstanding performance under Indian conditions benefiting you month after month and every year from now on†¦ Figure Capacitors 1. 5 COMPETITORS PROFILE CIRCUIT PROTECTION DEVICES BUILDING CIRCUIT PROTECTION COMPETITOR’S POSITION I. Havells II. Legrand III. Indo Asian IV. Schneider INDUSTRIAL CIRCUIT PROTECTION COMPETITOR’S POSITION I. L II. Osram III. Schneider IV. Havells POWER CABLE COMPETITOR’S POSITION I. Polycab II. Havells III. Gloster WIRES COMPETITOR’S POSITION I. Finolex II. Havells III. Anchor IV. FANS COMPETITOR’S POSITION I. Crompton Greaves II. Orient III. Usha IV. Bajaj V. Havells ENGERY SAVINGS LAMP COMPETITOR’S POSITION I. Phillips II. Havells III. Osram LIGHTING FIXTURES COMPETITOR’S POSITION I. Phillips II. Bajaj III. Crompton Greaves IV. Havells Fig : ORGANIZATION CHART EXPLANATION OF ORGANIZATION STRUCTURE ?Havells India Ltd has straight line-functional structure. ? Qimat Rai Gupta is chairman and Managing Director of Havells India Ltd. Directors, Branch Heads, National product heads have to report Managing director. ?There are 12 different products of Havells and there are 12 different Branch Heads as show in organisation chart. ?Product Heads, Ass. Managers, Senior Sales Executive, Sales Executive, they have to report their respective Branch Heads as shown in organization chart. ? Account s Executive have to report commercial Head and commercial head have to report Branch Head. ?Similarly Service Executive has to report Service Head and service head have to report their respective Branch Heads as shown in rganization chart. Work culture at Havells QRG is continuously applying modern management techniques such as Kaizen to enable employees to improve their day to day functioning in small steps, one at a time. QRG has also implemented Japanese version of 5S which stands for â€Å"a place for everything and everything in its place†. The company has Introduced these techniques as it firmly believes that small changes add up to large results and the only way for a corporation to grow, is to make its people grow. The Group is driven by qualified and experienced professionals backed by a work force of over 4000 employees. All branches and manufacturing facilities are computerized and networked with each other. An open door policy at all levels encourages employees to be participated, innovative and creative. Empowering employees helps the organization in harnessing individual talents to the fullest. Emphasis is laid on building team spirit which helps employees to realize collective potential. Manufacturing Plants: Powerful trends are shaping up industry for the 21st century. Because of rapid spread of advanced technologies complexity of work is increasing – almost daily. With the state of the art equipments and manufacturing facilities, QRG group is helping to boost safety in workplaces from the factory to the offices, domestic buildings to commercial plazas. All the manufacturing units are probably supervised and controlled by technocrats and industry specialists. The group has well managed, well equipped tool rooms with machines like CCV Line, CNC Machines, EDM Wire Cut, Spark Erosion Machines, Lathes and Surface Grinders. Our strategic alliances with some of the leading technologycorporations in the world of electrical engineering, ensure constant access to the latest developments in the international markets, which are then adapted to the tough tropical conditions. Our manufacturing units are fully equipped with the latest and most sophisticated facilities in India. And in the hands of our highly qualified technical experts, this results in some of the most advanced product development in the country Location: Branch offices / zonal offices / manufacturing plants Haridwar, Uttaranchal Products manufactured: Fans and CFLs †¢ Baddi, Himanchal Pradesh Products manufactured: MCBs, CFLs and Switches †¢ Samepur Badli, Delhi Products manufactured: MCBs, ELCBs and DBs †¢ Tilak Nagar, Delhi Products manufactured: Energy Meters †¢ NOIDA, UP Product manufactured: Fans †¢ Alwar, Rajasthan Products manufactured: Cables & Wires †¢ Faridabad, Haryana Products manufactured: CFLs and Ind ustrial Products. †¢ Gurgaon, Haryana Luminaries and Lighting fixtures †¢ Jalandhar Products manufactured: MCBs, ELCBs, DBs, Wires and Industrial Switchgear †¢ Gurgaon, Haryana Products manufactured: Modular Plate Switches & Accessories . SWOT ANALYSIS Opportunities, and Threats involved in a project or in a business venture. It involves Specifying the objective of the business venture or project and identifying the internal and External factors those are favorable and unfavorable to achieving that objective. A SWOT analysis must first start with defining a desired end state or objective. A SWOT Analysis may be incorporated into the strategic planning model. Strategic Planning, including SWOT and SCAN analysis, has been the subject of much research. †¢ Strengths: attributes of the person or company those are helpful to achieving the objective. Weaknesses: attributes of the person or company those are harmful to achieving the objective. †¢ Opportunities: exte rnal conditions those are helpful to achieving the objective. †¢ Threats: external conditions which could do damage to the objective. Identification of SWOTs is essential because subsequent steps in the process of planning for achievement of the selected objective may be derived from the SWOTs. The aim of any SWOT analysis is to identify the key internal and external factors that are important to achieving the objective. These come from within the company's unique value chain. SWOT analysis groups key pieces of information into two main categories: †¢ Internal factors – The strengths and weaknesses internal to the organization. †¢ External factors – The opportunities and threats presented by the external environment to the organization STRENGTHS †¢Foreign Joint Venture & International approvals †¢World class infrastructure †¢Low cost of Production due to the easy availability of raw materials and cheap labour †¢Leveraging upon Sylvinia network (10000 distributors). †¢Global presence (Latin America, UK, Europe) †¢Largest manufacturing capacity in the country for motors †¢R & D facilities WEAKNESS †¢High power consumption and requirement of continous power supply †¢Season demand of the production due to weather condition †¢Increased cost of production due to increase in coal prices †¢Globally small Market share †¢Slowdown of real estates †¢Delays in execution of power projects OPPORTUNITIES †¢Global opportunities. †¢Growing middle class : There has been increase in the purchasing power of emerging middle-class with rise in salaries and wages, which results in rising demand for better quality of life that further necessitates infrastructure development and hence increase the demand for CFL. Technological changes: The CFL industry has made tremendous strides in technological up gradation and assimilation of latest technology. At present ninety three per cent of the total capacity in the industry is based on the capacity is based on old wet and semi-dry process technology. The induction of advanced technology has helped the industr y immensely to conserve energy and fuel and to save material substantially and hence reduced the cost of production. †¢Changing dynamics due to increased FDI inflows †¢Shift of public perception on the product from being a luxury item to necessity. Acquisition of Chinese firms for low cost manufacturing. †¢Vertical integration into Havells retail outlets. †¢Leveraging upon motor business in India THREATS †¢Unorganized market. †¢International policies on environment of highly energy efficient, low or zero noise environment efficient product †¢Unrelated diversification †¢Global slowdown effected business adversely as is largely dependent on Sylvinia BCG MATRIX BOSTON CONSULTING GROUP (BCG) MATRIX is developed by BRUCE HENDERSON Of the BOSTON CONSULTING GROUP IN THE EARLY 1970’s. According to this technique, businesses or products are classified as low or high performers depending upon their market growth rate and relative market share. Market share is the percentage of the total market that is being serviced by your company, measured either in revenue terms or unit volume terms. RELATIVE MARKET SHARE RMS = Business unit sales this year Leading rival sales this year The higher your market share, the higher proportion of the market you control. Market growth is used as a measure of a market’s attractiveness. MARKET GROWTH RATE MGR = Individual sales this year – individual sales last year Individual sales last year Markets experiencing high growth are ones where the total market share available is expanding, and there’s plenty of opportunity for everyone to make money. It is a portfolio planning model which is based on the observation that a company’s business units can be classified in to four categories: I. Stars Question marks II. Cash cows III. Dogs It is based on the combination of market growth and market share relative to the next best competitor. The matrix comprises of four quadrants each describing the size and position of the strategic business unit owned by an organization. On the vertical axis is the Market Growth rate of the market in which the business operates. A market growth rate above 10 percent is considered to be high. On the horizontal axis is the Relative Market Share. It refers to the Strategic Business Unit’s market share as compared to the firm, which is its largest competitor in the segment under consideration. The relative market share serves a measure of the company’s strength in the market segment. The two axes are divided into high & low. The growth matrix is divided into four cells each indicating a different type of business profile. QUESTION MARKS: These are Businesses that operate in high- growth markets but have low relative market shares. A question mark requires a lot of cash because the company has to spend money on plant, equipment and personnel to keep up with the fast growing market and because it wants to overtake the market leader. The company has to think hard about whether to keep on investing money into this business or put an end. Strategic options for question marks include.. I. Market penetration II. Market development III. Product development IV. Which are all intensive strategies or divestment? STARS: – It is a market leader in a high growth market. A star does not necessarily produce a positive cash flow for the company. The company must spend substantial funds to keep up with the high market growth and to fight off competitor attacks. A star is a potential business which has the competitive advantage to be a market leader in an industry that is growing fast. Strategic options for stars include. I. Integration – forward, backward and horizontal II. Market penetration III. Market development IV. Product development V. Joint ventures CASH COWS: – Stars with a falling growth rate that still have the largest relative market share and produce a lot of cash for the company is called a cash cow. The company does not have to finance expansion because the markets growth rate has slowed because the business is the market leader it enjoys economies of scale and higher profit margins. The company uses its cash cows to pay bills and support other business. ). Strong position:-strategic options are I. Product development II. Concentric diversification b). Weak position :- strategic options are I. Retrenchment II. Divestment DOGS: – Businesses that have weak market shares in low-growth markets are in the dog category. The company should consider whether they are expecting a turn around in the market growth rate or a new chance for market leadership else they should div est this business. It would be fruitless to spend and money on this matrix business. Strategic options for Dogs include I. Retrenchment (if it is believed that it could be revitalized) II. Liquidation III. Divestment (if you can find someone to buy! ) Successful products may well move from question mark through star to Cash Cow and finally to Dog. Less successful products that never gain market position will move straight from question mark to dog BCG MATRIX IN HAVELLS:- Indian Operations of the Company are divided into 4 key segments: Switchgear: Havells is the largest manufacturers of MCBs, RCCBs, and distribution boards in India . With the market share of around 25% in the market for MCBs. In FY08, switchgear contributed 25% at Rs. 5420 million to its overall revenue. This segment is the most profitable one with operating margins to the tune of 33% in the FY08. The Company currently exports MCBs to over countries, including the quality conscious European countries. The Company is the number one player in domestic switchboards with more than 20% market share and is the 4th largest in Industrial switch boards. With continued investment in power sector they expect Company to grow at 15% CAGR over FY08-FY12. Switch Gear division had EBIT margins of 32% for Q3FY09. They expect margins in this business will remain stable above 30% over long term. Cable and Wires: The cable & wire segment generated Rs 2133 million in the Q3FY09 registering y-o-y de-growth of 14% EBIT margins fell from 9. 5% 9M YTD FY08 to 5. 4% in FY09. Fall in revenues was registered due to drop in prices of cables and wires and huge margin drop in was due adjustment in inventory due to massive reduction in prices of Copper in this Quarter. Company had negative EBIT of Rs. -76 million on revenues of Rs. 2133 million for Q3. The Company is recognized as quality manufacturers of cable & wires and offers a complete range of low and high voltage PVC and XLPE cables, besides, domestic/FRLS wires, Co-Axial TV and telephone cables. Lightning and Fixtures During FY08, the turnover of the division grew at 25% y-o-y to Rs 2900 million, first quarter revenues stood at 650 million, 11% up from same period of previous year. The Company generated operating profit of Rs. 190 million with 26. 7% margins as against 12. 3% margin last year. In this division, the Company expanded its CFL capacity to become the largest CFL manufacturer in the country. They expect Company to aggressively pitch this segment by launching a range of products in lightings and fixtures as it brings products from the stable of Sylvania into the Indian markets. Currently 60% of the CFL and only 30% of the fixtures market is organized. Their estimates put Lightings and Fixtures business growth at 25% CAGR FY10E –FY12E as industrial growth is likely to pick up. Electrical Consumer Deliverables & Others Havells also offers products like electric fans, meters and ‘Crabtree’ brand bath fittings which are largely consumer products and add diversity to Havells product profile. With strong brand image among domestic consumers, Havells may launch new products like Geysers in this segment. They believe the electric fan segment, which contributes 10% to consolidated revenues, and generates operating margins in excess of 20%, is the key focus segment. The Company has increased its share form 3% to 13% in the organized fan market of INR 17 bn form FY 05 to FY08 PESTLE ANALYSIS (PEST analysis) Political (Global, national, regional, local community and trends) Economic (world, national and local trends) Social (development in society – culture, behaviour, expectations). Technological (developments: computer hardware, software, applications) Legal (world/ EU/ national legislation). Environmental (global / EU/ National issues). PESTLE Analysis is a simple technique which can be used in a fairly sophisticated way, Particularly when it is combined with Risk Analysis, SWOT Analysis, an Urgency/Impotency Grid and expert knowledge about the organisation and its external factors. PESTLE Analysis is normally used to help organisations identify and understand the external environment in which they operate and how it will operate in the future. SOCIAL FACTOR Havell acquires companies and builds internally, havells Group never loses sight of its responsibility as a good corporate citizen. Havells believes that serving people with meager or no means is the duty of every well-to-do person. It consistently puts that philosophy into action and has initiated several projects for social causes. This has greatly increased the number of children attending school regularly and also alleviates hunger. Corporate Social Responsibility (CSR) at havells portrays the deep symbiotic relationship that the group enjoys with the communities it is engaged with. As a responsible corporate citizen, we try to contribute for social and environmental causes on a regular basis. Kitchen with Modern Facilities The company has acquired land for constructing a large kitchen with all the modern facilities to serve the meal to around 40000 to 50000 students. Mid Day Meal Being a responsible and concerned corporate citizen, QRG also undertakes other welfare activities in and around its plant locations, In Alwar region; the company is providing mid-day meal close to 15000 students of primary schools. Check-up Camps Blood Donation Camps Contribution towards Tsunami and Kargil National Relief Fund. TECHNOLOGICAL FACTOR Research and Development Innovation is the hallmark of every vital development at havells Group. New ideas, inventions deepen scientific knowledge and give its work force a new impetus towards technical progress. Havells’s technological strengths and its endeavour towards continuous research & development have allowed it to fulfils its responsibilities towards its customers. The responsibility of providing its customers the best products and zero defect services to enable them to be comfortable and secure in usage of electricity. Havells has recently invested 50 crores in the QRG Center for Research and Innovation, set-up at the company's Head Office premises in Noida, U. P. The objective of this centre is to provide the theoretical & experimental foundations for all segments of electrical engineering. The centre closely cooperates with the various departments so as to provide the best and the latest in terms of technology and design. Quality Control The essence of quality is closely wrapped in the way we think, plan and work. It finds its true expression when we extend beyond ourselves to exceed our customer’s expectations. To deliver products those are safer, faster and simply better. Each time, every time. Building customer confidence through teamwork is a top priority to provide a wide variety of products and services. Realising and respecting the basic needs of customers to feel more secure, we've committed ourselves to make our products better, safer and smarter than what he or she is looking for. That's a passion that began 30 years ago and that's how it continues to be even today. Our customers rely on us and it is our responsibility to give them the very best. All our products are as per IEC standards. QRG has a simple rule on quality. If it doesn't exceed customer expectation, it's not quality ECONOMIC FACTOR The Havells Group defines corporate governance strategically, which encompasses not only what we do as a company with our profits, but also how we make them. It goes beyond philanthropy and compliance and addresses how our company manages its economic, social, and environmental impacts, as well as its relationships in all key spheres of influence: the workplace, the marketplace, the supply chain, the community, and the public policy realm. We as a company have been in lead in offering a portfolio of eco responsible products and services that deliver powerful, sustainable, energy-efficient solutions that don't compromise on capacity and security. Our eco responsibility initiative also focuses on how we run our business, and includes efforts to develop an alternative-energy strategy, and thus reduce the environmental impact of our operations. We strive to bring corporate responsibility to every aspect of our business. We're committed to managing a responsible and diverse supply chain that's consistent with our high standards for environmental and business practices. Breaking down the barriers that constrain innovation is a challenge; we have readily embraced right from the start. Our ability to build communities and promote the exchange of ideas through assistive technologies, participation programs, and standardization is transforming the way people experience our products. We offer our customers holistic energy-efficient solutions, enabling them to not only save money and protect their capital investment, but also lower their energy usage and protect the environment, thus fulfilling our CSR responsibility of sustenance of depleting environmental resources. CORPORATE GOVERNANCE AND ETHICS An implicit sense of ethical business conduct has been the cornerstone of the havells way on corporate governance. On issues ranging from customer care and business excellence to financial propriety and more, explicit rules and regulations supplement the traditional values on which our group companies have been shaped. This is what we have endeavored to do in the 50 years of our existence. Our values of understanding, trust, integrity and ethics have served us in good stead. Corporate governance as practiced by our Group translates into being fair and civic-minded, fulfilling our duties to the entire spectrum of stakeholders, and, most importantly, making integrity an article of faith across all our operations. The group's adherence to ethical business conduct is rooted in the vision of its Founder Mr Qimat Rai Gupta. We started on sound and straightforward business principles, considering the interests of our shareholders and welfare of our employees as foundation of our long term success. The ‘leadership with trust' philosophy that has come to play such a vital role in how our customers perceive us is all the more remarkable given the climate of unparalleled public distrust of people in positions of authority today both in business and politics. Employee Relations Our people are the key to our success. Their skills, knowledge, ideas and enthusiasm drive our business. We have high-quality, diverse workforce and employees who fulfill their potential. We have achieved this by giving them development and advancement opportunities along with competitive compensation and benefits that appropriately reward performance We communicate widely with employees to demonstrate how their efforts contribute to our success and to listen to their concerns. We also encourage them to align with our vision. We are committed to open communications and a workplace where everyone's voice is heard. We use several channels to communicate with employees, including an internal web portal and company website along with communication sessions with the top management of the company. These sessions provide assessment of employee satisfaction and are inputs for business planning, management decision-making and company strategy development. They also help employees implement company policies, meet high standards of conduct and ensure their behavior reflects company values and policies. We seek to meet leading health, safety and wellness standards to enhance our business performance while optimizing employee health. Our facility policies are designed to continually reduce the risk of occupational injury and illness while promoting employee health and wellbeing. We wish to be a company that is known for its leadership in corporate ethics and responsibility. A company where employees are proud to work, and customers, partners and suppliers want to do business with. 5. SPECIAL TASK MARKET ANALYSIS ON PURCHASING PATTERN OF HAVELLS DEALER SURVEY OBJECTIVE OF THE STUDY: ?To study the Purchasing Pattern of Dealers of Havells product ? To find how the product is accepted in the market. ? To know the perception of customer regarding the quality of Havells. ? To know how satisfied are Dealers with the products they purchase and the services provided by the company RESEARCH METHODOLOGY: Research refers to a search for knowledge. It is a systematic way of collecting and recording the facts in the form of numerical data relevant to the formulated problems and arriving at certain conclusions over the problem based on collected data. Thus formulation of the problem is the first and foremost step in the research process followed by the collection, recording, tabulation, analysis and drawing the conclusions. The problem formulation starts with defining the problems or number of problems in the functional area. To detect the functional area and locate the exact problem is most important part of any research as the whole research is based on the problem. Research extends knowledge of human being, social life and environment. It unravels the mysteries of nature. It verifies and tests existing facts and theory and these help in improving our knowledge and ability to handle situation and events. The questionnaire method is closed-ended questionnaire. It is a structured ones with four alternative responses from which respondent can choose. They contain standardized answers and they are simple to administer and easy to compile and analyse. SAMPLING: Sampling is the selection of some of some part of an aggregate or totality on the basis of which a judgment or inference about the aggregate or totality is made. In briefly, â€Å"sample is a smaller representation of whole†. SAMPLE SIZE: 30 SAMPLE UNITS: Electrical Dealers at Bangalore (Chikpet, Balepet, B. V. K Iyengar Road, R. T. Street) SOURCES OF DATA COLLECTION: Data serves as the basis or raw materials for analysis. The relevance, accuracy, adequacy and reliability of data determine the quality of the findings of the study. Data collection includes gathering the relevant information from different sources of data pertaining to the study under consideration. PRIMARY DATA: Primary date has been collected through:- I. OBSERVATION: – Here we have observed retailers About their purchasing behaviors . II. SURVEYS: – In Survey We have used Questionnaire Method, few Questionnaires have been asked to the Dealers. SECONDARY DATA: Secondary data was taken mainly from the internet and the URL are as follows:- I. www. havells. com II. www. wikipedia. com III. www. scribd. com IV. www. icra. com DURATION OF THE STUDY:- The study was carried out for a period of 20 days . DEALER SURVEY 1. Have you heard about Havells ? a. Yes b. No 2. Do you buy Havells product? a. Yes b. No If No why †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.? 3. How many different products of Havells you know? a. 1-2 b. 3-5 c. 6-8 d. 9-12 4. What are the Havells Modular Switches you are dealing with? a. Corel Range b. Pearlz Range c. Oro Range 5. What are the Havells CFL you are dealing with? a. Normal b, Spiral c. Higher Range d. T-5 6. What are the Copper Flexible Cables you deal with? a. Flat Cables b. Co-axial TV Cables c. Telephone Switch Board Cables d. Multi Core Round 7. What are the Havells IP you deal with? a. Industrial Switch Gears b. Meters c. Capacitors d. Motors 8. What are the Havells DP you deal with ? a. MCB b. RCCB c. DB 9. Which Havells Fans do customers prefer the most ? a. Ceiling Fans b. Table Fans c. Wall mounted d. Exhaust Fans 10. How Effective are the promotional activities of Havells ? a. Very Good b. Good c. Average d. Poor e. Very Bad 11. What are the other brands they are dealing with ? a. IP †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ . .. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ b. DP †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. c. Switches †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. d. Fans †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. e. CFL †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. f. Wires †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. g. Cables †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. h. Geysers †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. i. Motors †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. j. Professional Luminous †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. k. Consumer Luminous †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 12. Which Range is highest sold in your counter ? a. Lights b. Fans c. Industrial Circuit Protection d. Building CP 13. How do you rate Havells Sales staff support ? a. Very Good b. Good. c. Average d. Poor. e. Very Bad 4. What type of products do you want to sell ? a. Quality Products b. Guarantee Products c. Less Price Products d. Good Service Products 15. Which Company Products you buy the most ? a. Philips b. Havells c. Anchor d. Crompton Greaves 16. Do you get enquiry for our products from customers ? a. Yes b. No 17. What is the proportionate ratio of Havells sales in your counter with respect to other brands you deal ? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 18. How do you rate Havells in dealing with commercial terms? a. Very Good b. Good c. Average d. Poor 19. How do you rate the after sale service of Havells company ? . Very Good b. Good c. Average d . Poor 20. How Satisfied are you with Havells ? a. Strongly satisfied b. Satisfied c. Dissatisfied SUGGESTIONS :- Data Analysis and Interpretation 1. Have you heard abo ut Havells? The Dealers have heard about Havells 2. Do you buy Havells product? All the Dealers buy Havells product (Since Dealers survey was restricted to the Dealers who buy Havells product) 3. How many different products of Havells you buy ? INTERPRETATION: Most of Dealers buy products in the range of 3-5, which includes Lights, Circuit Protection and Switches and Fans 4. What are the Havells Modular Switches you are dealing with? Coral Range5 Pearlz Range2 Oro Range1 INTERPRETATION: Most of the Dealers deal with Coral switches, few with Pearlz 5. What are the Havells CFL you are dealing with? Normal8 Spiral4 Higher Range2 T-2 Spiral3 G 24 Base1 INTERPRETATION : Normal Range CFL is highest sold in there counter when compared to other range of CFL’S 6. What are the Copper Flexible Cables you deal with ? Flat CablesNil Coaxial1 Telephone Switch boardNil Multi Core Round2 INTERPRETATION : Polycab and Finolex rule the market in Multic core round and Coaxial cables . What are the Havells IP you deal with ? Industrial Switch Gears8 Meters3 Capacitors2 Motors2 INTERPRETATION : In Industrial Circuit Protection , Most of the Dealers deal with Industrial Switch Gears and rest of them have equal share 8. What are the Havells DP you deal with ? MCB8 RCCB8 DB2 9. Which Havells Fans do customes prefer the most ? Ceiling Fans7 Table Fans7 Wall Mounted7 Exhaus t Fans4 10. How Effective are the promotional activities of Havells ? Very Good2 Good16 Average2 PoorNIL 11. What are the other brands they are dealing with other than Havells ? a. IP b. DP c. Switches d. Fans e. CFL f. Wires h. Geysers 12. Which Range is highest sold in your counter ? Lights4 Fans7 Industrial Circuit Protection4 Building CP3 13. How do you rate Havells Sales staff support ? Very GoodNil Good7 Average6 Poor4 14. What type of products do you want to sell ? Quality Products12 Guarantee Products10 Less Price5 Good Service Products10 INTERPRETATION : Most the Dealers want to purchase Quality and Guaranteed Products 15. Which Company Products you buy the most ? 16. Do you get enquiry for our products from customers ? Yes30 No3 17. What is the proportionate ratio of Havells sales in your counter with respect to other brands you deal with? 18. How do you rate Havells in dealing with commercial terms? Very GoodNil Good10 Average6 Poor5 19. How do you rate the after sale service of Havells company? Very GoodNil Good11 Average7 Poor8 20. How Satisfied are you with Havells? Strongly SatisfiedNil Satisfied15 Dissatisfied2 FINDINGS 1. More than 70% of the Dealers are selling Havells products 2. 80% of the Dealers think that the price of the Havells is higher when compared to other company. 3. 0 % of the Dealers are satisfied with Havells and 20% are dissatisfied. 4. 60% of the Dealers told that the sales of Havells increased from before. 5. Out of all categories of Havells Products MCB is the highest selling in most of the stores. 6. 60% of the Dealers told that they will prefer selling Havells because customers are demanding it more. 7. 70% of the Dealers are satisfied with the delivery services the Havells but 20 % of the Dealers are not satisfied with the delivery services. 8. Replacement of Havells Products when compared to other company products takes longer duration.